The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

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Bibliographic Details
Main Author:	Spector, Robert
Other Authors:	McCarthy, Patrick D.
Format:	Unknown
Published:	Hoboken, N.J. John Wiley & Sons 2005
Subjects:	Nordstrom (Firm) > Management Customer services > Handbooks, manuals, etc. > Management > United States Department stores > Handbooks, manuals, etc. > Management > United States
Online Access:	Click Here to View Status and Holdings.
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090	0	0	\|a HF5415.5 \|b .S62678 2005
100	1	#	\|a Spector, Robert
245	1	4	\|a The Nordstrom way to customer service excellence \|b a handbook for implementing great service in your organization \|c Robert Spector and Patrick McCarthy
260	#	#	\|a Hoboken, N.J. \|b John Wiley & Sons \|c 2005
300	#	#	\|a xviii, 270 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 263) and index
610	2	0	\|a Nordstrom (Firm) \|x Management
650	#	0	\|a Customer services \|v Handbooks, manuals, etc. \|x Management \|z United States
650	#	0	\|a Department stores \|v Handbooks, manuals, etc. \|x Management \|z United States
700	1	#	\|a McCarthy, Patrick D.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=334948
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