The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

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Bibliographic Details
Main Author: Spector, Robert
Other Authors: McCarthy, Patrick D.
Format: Book
Published: Hoboken, N.J. John Wiley & Sons 2005
Subjects:
Online Access:Click Here to View Status and Holdings.
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040 # # |a DLC  |d ITMB 
090 0 0 |a HF5415.5  |b .S62678 2005 
100 1 # |a Spector, Robert 
245 1 4 |a The Nordstrom way to customer service excellence  |b a handbook for implementing great service in your organization  |c Robert Spector and Patrick McCarthy 
260 # # |a Hoboken, N.J.  |b John Wiley & Sons  |c 2005 
300 # # |a xviii, 270 p.  |b ill.  |c 24 cm 
504 # # |a Includes bibliographical references (p. 263) and index 
610 2 0 |a Nordstrom (Firm)  |x Management 
650 # 0 |a Customer services  |v Handbooks, manuals, etc.  |x Management  |z United States 
650 # 0 |a Department stores  |v Handbooks, manuals, etc.  |x Management  |z United States 
700 1 # |a McCarthy, Patrick D. 
856 4 0 |z Click Here to View Status and Holdings.  |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=334948 
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