The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

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Bibliographic Details
Main Author:	Spector, Robert
Other Authors:	McCarthy, Patrick D.
Format:	Book
Published:	Hoboken, N.J. John Wiley & Sons 2005
Subjects:	Nordstrom (Firm) > Management Customer services > Handbooks, manuals, etc. > Management > United States Department stores > Handbooks, manuals, etc. > Management > United States
Online Access:	Click Here to View Status and Holdings.
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