The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

The Nordstrom way to customer service excellence a handbook for implementing great service in your organization

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Bibliographic Details
Main Author: Spector, Robert
Other Authors: McCarthy, Patrick D.
Format: Unknown
Published: Hoboken, N.J. John Wiley & Sons 2005
Subjects:
Nordstrom (Firm) > Management
Customer services > Handbooks, manuals, etc. > Management > United States
Department stores > Handbooks, manuals, etc. > Management > United States
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xviii, 270 p. ill. 24 cm
Bibliography:Includes bibliographical references (p. 263) and index
ISBN:0471702862

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