Business process mapping bimproving customer satisfaction

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Bibliographic Details
Main Authors:	Jacka, J. Mike (Author), Keller, Paulette J. (Author)
Format:	Book
Language:	English
Published:	New York Wiley 2002
Subjects:	Customer relations Reengineering (Management) Consumer satisfaction
Online Access:	Click Here to View Status and Holdings.
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245	1	1	\|a Business process mapping bimproving customer satisfaction \|c J. Mike Jacka, Paulette J. Keller
264	#	1	\|a New York \|b Wiley \|c 2002
264	#	4	\|c ©2002
300	#	#	\|a xv, 300 pages \|b illustrations \|c 24 cm
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504	#	#	\|a Includes bibliographical references and index
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650	#	0	\|a Reengineering (Management)
650	#	0	\|a Consumer satisfaction
700	1	#	\|a Keller, Paulette J. \|e author
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