Business process mapping bimproving customer satisfaction

Business process mapping bimproving customer satisfaction

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Bibliographic Details
Main Authors: Jacka, J. Mike (Author), Keller, Paulette J. (Author)
Format: Book
Language:English
Published: New York Wiley 2002
Subjects:
Customer relations
Reengineering (Management)
Consumer satisfaction
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xv, 300 pages illustrations 24 cm
Bibliography:Includes bibliographical references and index
ISBN:0471079774

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