Successful Service Operations Management
Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.
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| Main Authors: | , , , |
|---|---|
| Format: | Book |
| Language: | Malay |
| Published: |
Mason, OH
Thomson/South-Western
2006
©2006 |
| Edition: | INTERNATIONAL STUDENT EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000ntm a2200000#i#4501 | ||
|---|---|---|---|
| 001 | wils-333865 | ||
| 005 | 201821511302 | ||
| 008 | 181229t2006 ## # 000 ENG D | ||
| 020 | # | # | |a 0324224370 |
| 020 | # | # | |a 0324224389 (core text only) |
| 020 | # | # | |a 0324224397 (student CD) |
| 020 | # | # | |a 0324321783 |
| 040 | # | # | |a UiTM |e rda |
| 041 | 0 | # | |a may |
| 090 | 0 | 0 | |a HF5415.5 |b .M48 2006 |
| 100 | # | # | |a Metters, Richard |d 1960- |e author |
| 245 | 1 | 1 | |a Successful Service Operations Management |c Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton |
| 250 | # | # | |a INTERNATIONAL STUDENT EDITION |
| 264 | # | 1 | |a Mason, OH |b Thomson/South-Western |c 2006 |
| 264 | # | 1 | |c ©2006 |
| 264 | # | 4 | |c ©2006 |
| 300 | # | # | |a xx, 406 pages |b illustrations |c 26 cm |e 3 CD-ROM (4 3/4 in.) |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 500 | # | # | |a Rev. ed. of: Successful serviceoperations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003 |
| 500 | # | # | |a Accompanying CD-ROM includes a significant portion of the quantitative material from the text and updated coverage on queuing, location and DEA chapters. Additional CD-ROMs include a 120 day trial for Microsoft Office Project Professional 2003 and Mic |
| 504 | # | # | |a Includes bibliographical references and indexes |
| 520 | # | # | |a Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system. |
| 526 | 8 | # | |a OSM731 |b BM775 |5 FBM |
| 526 | # | # | |a Service Operations Management |b Master in Office System Management |5 Faculty of Business Management |
| 526 | # | # | |a HTH500 |b HM221 |5 HM |
| 526 | # | # | |a Hospitality Service Management |b Sarjana Muda Sains (Kepujian) Pengurusan Pelancongan |5 Pengurusan Hotel & Pelancongan |
| 650 | # | 0 | |a Customer services |x Management |
| 650 | # | 0 | |a Customer services |v Case studies |x Management |
| 700 | 1 | # | |a Kathryn King-Metters |e author |
| 700 | # | # | |a Madeleine Pullman |e author |
| 700 | 1 | # | |a Steve Walton |e author |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=333865 |
| 964 | # | # | |c BOK |d 01 |
Winning at service lessons from service leaders