Successful Service Operations Management

Successful Service Operations Management

Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.

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Bibliographic Details
Main Authors: Metters, Richard 1960- (Author), Kathryn King-Metters (Author), Madeleine Pullman (Author), Steve Walton (Author)
Format: Manuscript Book
Language:Malay
Published: Mason, OH Thomson/South-Western 2006
©2006
Edition:INTERNATIONAL STUDENT EDITION
Subjects:
Customer services > Management
Customer services > Case studies > Management
Online Access:Click Here to View Status and Holdings.
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245 1 1 |a Successful Service Operations Management  |c Richard Metters, Kathryn King-Metters, Madeleine Pullman, Steve Walton 
250 # # |a INTERNATIONAL STUDENT EDITION 
264 # 1 |a Mason, OH  |b Thomson/South-Western  |c 2006 
264 # 1 |c ©2006 
264 # 4 |c ©2006 
300 # # |a xx, 406 pages  |b illustrations  |c 26 cm  |e 3 CD-ROM (4 3/4 in.) 
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500 # # |a Rev. ed. of: Successful serviceoperations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003 
500 # # |a Accompanying CD-ROM includes a significant portion of the quantitative material from the text and updated coverage on queuing, location and DEA chapters. Additional CD-ROMs include a 120 day trial for Microsoft Office Project Professional 2003 and Mic 
504 # # |a Includes bibliographical references and indexes 
520 # # |a Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system. 
526 8 # |a OSM731  |b BM775  |5 FBM 
526 # # |a Service Operations Management  |b Master in Office System Management  |5 Faculty of Business Management 
526 # # |a HTH500  |b HM221  |5 HM 
526 # # |a Hospitality Service Management  |b Sarjana Muda Sains (Kepujian) Pengurusan Pelancongan  |5 Pengurusan Hotel & Pelancongan 
650 # 0 |a Customer services  |x Management 
650 # 0 |a Customer services  |v Case studies  |x Management 
700 1 # |a Kathryn King-Metters  |e author 
700 # # |a Madeleine Pullman  |e author 
700 1 # |a Steve Walton  |e author 
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