Successful Service Operations Management

Successful Service Operations Management

Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.

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Bibliographic Details
Main Authors: Metters, Richard 1960- (Author), Kathryn King-Metters (Author), Madeleine Pullman (Author), Steve Walton (Author)
Format: Manuscript Book
Language:Malay
Published: Mason, OH Thomson/South-Western 2006
©2006
Edition:INTERNATIONAL STUDENT EDITION
Subjects:
Customer services > Management
Customer services > Case studies > Management
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