Successful Service Operations Management

• Main Authors: Metters, Richard 1960- (Author), Kathryn King-Metters (Author), Madeleine Pullman (Author), Steve Walton (Author)
• Format: Book
• Language: Malay
• Published: Mason, OH Thomson/South-Western 2006; ©2006
• Edition: INTERNATIONAL STUDENT EDITION
• Subjects: Customer services > Management; Customer services > Case studies > Management
• Online Access: Click Here to View Status and Holdings.
• Item Description: Rev. ed. of: Successful serviceoperations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003; Accompanying CD-ROM includes a significant portion of the quantitative material from the text and updated coverage on queuing, location and DEA chapters. Additional CD-ROMs include a 120 day trial for Microsoft Office Project Professional 2003 and Mic
• Physical Description: xx, 406 pages illustrations 26 cm 3 CD-ROM (4 3/4 in.)
• Bibliography: Includes bibliographical references and indexes
• ISBN: 0324224370; 0324224389 (core text only); 0324224397 (student CD); 0324321783

Covers the full cycle of building a service business from concept formation through implementation. The first section focuses on constructing a business strategy, the second details how to implement that strategy in the design of the service system.