CUSTOMER SERVICE CARRER SUCCESS THROUGH CUSTOMER SATISFACTION
For undergraduate courses in Customer Service, Customer Relations, and Human Relations. Continuing the tradition as a best-seller, this book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Australia;
Upper Saddle River, NJ
2005
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| Edition: | THIRD EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY