CUSTOMER SERVICE CARRER SUCCESS THROUGH CUSTOMER SATISFACTION

CUSTOMER SERVICE CARRER SUCCESS THROUGH CUSTOMER SATISFACTION

For undergraduate courses in Customer Service, Customer Relations, and Human Relations. Continuing the tradition as a best-seller, this book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and...

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Bibliographic Details
Main Author: Timm, Paul R.
Format: Book
Language:English
Published: Australia; Upper Saddle River, NJ 2005
Edition:THIRD EDITION
Subjects:
Success in business
Customer services
Customer relations
Consumer satisfaction
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