CUSTOMER SERVICE CARRER SUCCESS THROUGH CUSTOMER SATISFACTION
For undergraduate courses in Customer Service, Customer Relations, and Human Relations. Continuing the tradition as a best-seller, this book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and...
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Australia;
Upper Saddle River, NJ
2005
|
| Edition: | THIRD EDITION |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| LEADER | 00000n a2200000 a 4501 | ||
|---|---|---|---|
| 001 | wils-332827 | ||
| 005 | 2019413112018 | ||
| 020 | # | # | |a 9780131779969 |
| 020 | # | # | |a 0131779966 |
| 040 | # | # | |a UiTM |e rda |
| 041 | 0 | # | |a eng |
| 090 | 0 | 0 | |a HF5415.5 |b .T513 2005 |
| 100 | 1 | # | |a Timm, Paul R. |
| 245 | 1 | 0 | |a CUSTOMER SERVICE |b CARRER SUCCESS THROUGH CUSTOMER SATISFACTION |c PAUL R.TIMM |
| 250 | # | # | |a THIRD EDITION |
| 264 | # | 1 | |a Australia; |b Upper Saddle River, NJ |c 2005 |
| 264 | # | 4 | |c ©2005 |
| 300 | # | # | |a viii, 232 pages |b illustrations |c 24 cm. |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 504 | # | # | |a Includes bibliographical references and index |
| 520 | # | # | |a For undergraduate courses in Customer Service, Customer Relations, and Human Relations. Continuing the tradition as a best-seller, this book ties together the best information from trade books and textbooks, and then adds a clear and usable process for developing the kinds of skills, attitudes, and thinking patterns needed to win customer loyalty in any occupation. Students will be exposed to methods of improving customer loyalty through written messages, telephone techniques, and building websites. The third edition includes all forms of current technology to make this the most up-to-date text on the market. |
| 526 | 0 | # | |a OCS461 |b BA235 |5 FBM |
| 526 | 0 | # | |a Customer Service Principles |b Bachelor of Health Administration (Hons.) |5 Faculty of Business and Management |
| 526 | 0 | # | |a OCS461 |b BA234 |5 FBM |
| 526 | 0 | # | |a Customer Service Principles |b Bachelor of Customer Service Management (Hons.) |5 Faculty of Business and Management |
| 650 | # | 0 | |a Success in business |
| 650 | # | 0 | |a Customer services |
| 650 | # | 0 | |a Customer relations |
| 650 | # | 0 | |a Consumer satisfaction |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=332827 |
| 964 | # | # | |c BOK |d 01 |
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CUSTOMER SERVICE CAREER SUCCESS THROUGH CUSTOMER LOYALTY