Customer Service in the Information Age A Common Sense Approach to High-Tech Help
Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can stil...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Boston
Thomson/Course Technology Learning
2004
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| Series: | A Crisp Fifty-Minute series book
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Customer equity building and managing relationships as valuable assets