Customer Service in the Information Age A Common Sense Approach to High-Tech Help

Customer Service in the Information Age A Common Sense Approach to High-Tech Help

Customer service has changed dramatically over the past few decades. New technology has given customer service personnel more options for reaching customers, even as it has given consumers easier access to data and information. CUSTOMER SERVICE IN THE INFORMATION AGE explains how businesses can stil...

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Bibliographic Details
Main Author: Haberer, JoAnn (Author)
Format: Book
Language:English
Published: Boston Thomson/Course Technology Learning 2004
Series:A Crisp Fifty-Minute series book
Subjects:
Customer services > Information technology
Relationship marketing
Customer relations > Management > Data processing
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