Service strategy management moves for customer results

Saved in:

Bibliographic Details
Main Author:	Horovitz, Jacques 1947-
Format:	Book
Published:	London Pearson Education 2004
Edition:	2nd ed
Subjects:	Customer relations Consumer satisfaction Customer services > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-329051
020	#	#	\|a 0273675834
090	0	0	\|a HF5415.5 \|b .H633 2004
100	1	#	\|a Horovitz, Jacques \|d 1947-
245	1	1	\|a Service strategy \|b management moves for customer results \|c Jacques Horovitz
250	#	#	\|a 2nd ed
260	#	#	\|a London \|b Pearson Education \|c 2004
300	#	#	\|a 203 p. \|b ill. \|c 23 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer relations
650	#	0	\|a Consumer satisfaction
650	#	0	\|a Customer services \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=329051
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam