Service strategy management moves for customer results

Service strategy management moves for customer results

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Bibliographic Details
Main Author: Horovitz, Jacques 1947-
Format: Unknown
Published: London Pearson Education 2004
Edition:2nd ed
Subjects:
Customer relations
Consumer satisfaction
Customer services > Management
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:203 p. ill. 23 cm
ISBN:0273675834

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