Bottom-line call center management creating a culture of accountability and excellent customer service

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Bibliographic Details
Main Author:	Butler, David L (David Lawrence)
Format:	Book
Published:	Amsterdam Boston Elsevier Butterworth-Heinemann 2004
Series:	Improving human performance series
Subjects:	Call centers > Management
Online Access:	Click Here to View Status and Holdings.
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001	wils-326865
005	202251316239
020	#	#	\|a 0750676841(alk. paper)
020	#	#	\|a 9780750676847
040	#	#	\|a ITMB
090	0	0	\|a HE8788 \|b .B88 2004
100	1	#	\|a Butler, David L \|q (David Lawrence)
245	1	0	\|a Bottom-line call center management \|b creating a culture of accountability and excellent customer service \|c David L. Butler
260	#	#	\|a Amsterdam \|a Boston \|b Elsevier Butterworth-Heinemann \|c 2004
300	#	#	\|a xxi, 179 p. \|b ill. \|c 23 cm
490	1	#	\|a Improving human performance series
504	#	#	\|a Includes bibliographical references and index
526	0	#	\|a OCS566 \|b BA234 \|5 FBM
526	0	#	\|a Call Centre Management \|b Bachelor of Customer Service Management (Hons.) \|5 Faculty of Business and Management
650	#	0	\|a Call centers \|x Management
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=326865
964	#	#	\|c BOK \|d 01