Bottom-line call center management creating a culture of accountability and excellent customer service

Saved in:

Bibliographic Details
Main Author:	Butler, David L (David Lawrence)
Format:	Unknown
Published:	Amsterdam Boston Elsevier Butterworth-Heinemann 2004
Series:	Improving human performance series
Subjects:	Call centers > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

Internet