Bottom-line call center management creating a culture of accountability and excellent customer service

Bottom-line call center management creating a culture of accountability and excellent customer service

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Bibliographic Details
Main Author: Butler, David L (David Lawrence)
Format: Unknown
Published: Amsterdam Boston Elsevier Butterworth-Heinemann 2004
Series:Improving human performance series
Subjects:
Call centers > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xxi, 179 p. ill. 23 cm
Bibliography:Includes bibliographical references and index
ISBN:0750676841(alk. paper)
9780750676847

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