Bottom-line call center management creating a culture of accountability and excellent customer service
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| Main Author: | |
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| Format: | Book |
| Published: |
Amsterdam Boston
Elsevier Butterworth-Heinemann
2004
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| Series: | Improving human performance series
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Physical Description: | xxi, 179 p. ill. 23 cm |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0750676841(alk. paper) 9780750676847 |
Call centers for dummies