Service management operations, strategy, and information technology
Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
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| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston
McGraw-Hill/Irwin
2006
©2006 |
| Edition: | 5th edition |
| Series: | Irwin/McGraw-Hill series in operations and decision sciences
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 041 | 0 | # | |a eng |
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| 100 | 1 | # | |a Fitzsimmons, James A. |e author |
| 245 | 1 | 0 | |a Service management |b operations, strategy, and information technology |c James A. Fitzsimmons, Mona J. Fitzsimmons |
| 250 | # | # | |a 5th edition |
| 260 | # | # | |a Boston |b McGraw-Hill/Irwin |c 2006 |
| 264 | # | 1 | |c ©2006 |
| 300 | # | # | |a xiv, 605 pages |b illustrations |c 27 cm. |e 1 CD-ROM (4 3/4 in.) |
| 336 | # | # | |a text |2 rdacontent |
| 337 | # | # | |a unmediated |2 rdamedia |
| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a Irwin/McGraw-Hill series in operations and decision sciences |
| 504 | # | # | |a Includes bibliographical references and indexes |
| 520 | # | # | |a Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations. |
| 526 | 0 | # | |a OSM731 |b BM775 |5 FBM |
| 526 | 0 | # | |a Service Operations Management |b Master in Office System Management |5 Faculty of Business Management |
| 526 | 0 | # | |a HTH500 |b HM220 |5 HM |
| 526 | 0 | # | |a Hospitality Service Management |b Bachelor of Science (HONS) Hotel Management |5 Faculty Health And Tourism Management |
| 650 | # | 0 | |a Service industries |x Management |
| 700 | 1 | # | |a Fitzsimmons, Mona J. |
| 830 | # | 1 | |a Irwin/McGraw-Hill series in operations and decision sciences |
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Service management operations, strategy, and information technology