Service management operations, strategy, and information technology
Designed for courses in service management, service operations management, or operations management. This book looks at services and the economy, the service concept and competitive strategy, and managing service operations.
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston
McGraw-Hill/Irwin
2006
©2006 |
| Edition: | 5th edition |
| Series: | Irwin/McGraw-Hill series in operations and decision sciences
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Service management operations, strategy, and information technology 
Service management operations, strategy, information technology