Branded customer service the new competitive edge

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Bibliographic Details
Main Author:	Barlow, Janelle 1943-
Other Authors:	Stewart, Paul 1966-
Format:	Unknown
Published:	San Francisco, CA Berrett-Koehler 2004 [printing 2006]
Edition:	1st ed
Subjects:	Business names Brand name products Customer services
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 1576752984
020	#	#	\|a 1576754049
020	#	#	\|a 9781576754047
040	#	#	\|a DLC \|d ITMB
090	0	0	\|a HF5415.5 \|b .B3667 2004
100	1	#	\|a Barlow, Janelle \|d 1943-
245	1	0	\|a Branded customer service \|b the new competitive edge \|c Janelle Barlow and Paul Stewart
250	#	#	\|a 1st ed
260	#	#	\|a San Francisco, CA \|b Berrett-Koehler \|c 2004 [printing 2006]
300	#	#	\|a xii, 259 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes bibliographical references (p. 243-245) and index
650	#	0	\|a Business names
650	#	0	\|a Brand name products
650	#	0	\|a Customer services
700	1	#	\|a Stewart, Paul \|d 1966-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=324467
964	#	#	\|c BOK \|d 01
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