Measuring customer service effectiveness
Good customer service may be seen as a crucial asset for most organisations. But how do you know that you are delivering good customer service both externally and internally and, more importantly, delivering it to meet and exceed your customers' expectations? Customer service is an intangible t...
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| Format: | Book |
| Language: | English |
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London
Gower publishing limited
2004
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| Online Access: | Click Here to View Status and Holdings. |
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Monitoring, measuring, and managing customer service