CRM at the Speed of Light Essential Customer Strategies for the 21st Century
Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years, this third edition of CRM at the Speed of Light: Capturing and Keeping Customers in Real Time is a must-read for executives looking to leverage the latest technologies on the market to reach and ret...
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
New York
McGraw-Hill/Osborne
2004
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| Edition: | Third Edition |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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CRM at the speed of light social CRM strategies, tools, and techniques for engaging your customers 
CRM at the speed of light capturing and keeping customers in Internet real time