Loyalty rules! how today's leaders build lasting relationships

Loyalty rules! how today's leaders build lasting relationships

In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that less than half of today's employees believ...

Full description

Saved in:
Bibliographic Details
Main Author: Reichheld, Frederick F. (Author)
Format: Book
Language:English
Published: Boston Harvard Business School Press 2001
©2001
Subjects:
Customer loyalty
Employee loyalty
Customer relations
Leadership
Online Access:Click Here to View Status and Holdings.
Tags: Add Tag
No Tags, Be the first to tag this record!
Be the first to leave a comment!
You must be logged in first

Similar Items