Loyalty rules! how today's leaders build lasting relationships

Loyalty rules! how today's leaders build lasting relationships

In this provocative yet practical book, Fred Reichheld argues that loyalty provides the acid test for leadership in today's volatile business environment, and that most leaders deserve failing grades. In fact, the author is quick to highlight that less than half of today's employees believ...

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Bibliographic Details
Main Author: Reichheld, Frederick F. (Author)
Format: Book
Language:English
Published: Boston Harvard Business School Press 2001
©2001
Subjects:
Customer loyalty
Employee loyalty
Customer relations
Leadership
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