Service management operations, strategy, and information technology

Saved in:

Bibliographic Details
Main Author:	Fitzsimmons, James A.
Other Authors:	Fitzsimmons, Mona J.
Format:	Book
Published:	Boston, Mass. McGraw-Hill/Irwin 2004
Edition:	4th ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
Tags:	Add Tag No Tags, Be the first to tag this record!

MARC


LEADER	00000n a2200000 a 4501
001	wils-307445
005	202387111052
020	#	#	\|a 0072823739
020	#	#	\|a 0071214577
090	0	0	\|a HD9980.5 \|b .F58 2004
100	1	#	\|a Fitzsimmons, James A.
245	1	0	\|a Service management \|b operations, strategy, and information technology \|c James A. Fitzsimmons, Mona J. Fitzsimmons.
250	#	#	\|a 4th ed.
260	#	#	\|a Boston, Mass. \|b McGraw-Hill/Irwin \|c 2004
300	#	#	\|a xx, 587 p. \|b ill., maps \|c 27 cm. \|e 1 compact disk
500	#	#	\|a Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
504	#	#	\|a Includes bibliographical references and indexes.j
650	#	0	\|a Service industries \|x Management
700	1	#	\|a Fitzsimmons, Mona J.
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=307445
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
998	#	#	\|a 00250##a002.5.2\|\|00250##b002.5.3\|\|00260##a002.8.2\|\|00260##b002.8.4\|\|00260##c002.7.6\|\|00300##a003.4.1\|\|00300##b003.6.1\|\|00300##c003.5.1\|\|00500##a002.17.2\|\|