Service management operations, strategy, and information technology

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Bibliographic Details
Main Author:	Fitzsimmons, James A.
Other Authors:	Fitzsimmons, Mona J.
Format:	Book
Published:	Boston, Mass. McGraw-Hill/Irwin 2004
Edition:	4th ed.
Subjects:	Service industries > Management
Online Access:	Click Here to View Status and Holdings.
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