Service management operations, strategy, and information technology
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Published: |
Boston, Mass.
McGraw-Hill/Irwin
2004
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| Edition: | 4th ed. |
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Add Tag | Item Description: | Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites. |
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| Physical Description: | xx, 587 p. ill., maps 27 cm. 1 compact disk |
| Bibliography: | Includes bibliographical references and indexes.j |
| ISBN: | 0072823739 0071214577 |
Service management operations, strategy, information technology