Collaborative customer relationship management taking CRM to the next level

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Bibliographic Details
Other Authors: Kracklauer, Alexander H. 1965-, Seifert, Dirk, Mills, Daniel Quinn
Format: Unknown
Published: Berlin, Germany New York Springer-Verlag 2004
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Description
Physical Description:xi, 273 p. ill. 24 cm
Bibliography:Includes bibliographical references and index
ISBN:3540002278