Evaluating reference services a practical guide

The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to im...

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Bibliographic Details
Main Author: Whitlatch, Jo Bell (Author)
Format: Book
Language:English
Published: Chicago American Library Association 2000
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Summary:The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to improve reference services and maintain funding; and satisfy the needs of library users.
Physical Description:vi, 226 pages 23 cm
Bibliography:Includes bibliographical references and index
ISBN:9780838907870