Evaluating reference services a practical guide
The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to im...
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Main Author: | |
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Format: | Book |
Language: | English |
Published: |
Chicago
American Library Association
2000
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Subjects: | |
Online Access: | Click Here to View Status and Holdings. |
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Summary: | The author's proven techniques will explain how to: create a planning strategy to avoid future pitfalls; select the best evaluation tools for specific needs; understand the strengths and weaknesses of various collection tools; collect and analyze data more effectively; communicate results to improve reference services and maintain funding; and satisfy the needs of library users. |
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Physical Description: | vi, 226 pages 23 cm |
Bibliography: | Includes bibliographical references and index |
ISBN: | 9780838907870 |