Success at the enquiry desk successful enquiry answering - every time
A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Facet
2003
|
| Edition: | Fourth edition |
| Series: | Successful LIS professional
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 500 | # | # | |a Previous ed.: published by: Library Association Publishing, 2000 |
| 520 | # | # | |a A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. |
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| 526 | 0 | # | |a Reference and Information Services |b Bachelor of Science Library and Information Management |5 Faculty of information management |
| 650 | # | 0 | |a Information services |x Quality control |
| 650 | # | 0 | |a Reference services (Libraries) |x Quality control |
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Success at the enquiry desk successful enquiry answering - every time 
Success at the enquiry desk successful enquiry answering - every time 
Successful enquiry answering every time The sixth edition of Tim Buckley Owen's classic Success at the Enquiry Desk