Success at the enquiry desk successful enquiry answering - every time
A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Facet
2003
|
| Edition: | Fourth edition |
| Series: | Successful LIS professional
|
| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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| 008 | t2004 XXK # #000 eng D | ||
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| 100 | 1 | # | |a Owen, Tim Buckley |c 1948- |e author |
| 245 | 1 | 0 | |a Success at the enquiry desk |b successful enquiry answering - every time |c Tim Buckley Owen |
| 250 | # | # | |a Fourth edition |
| 264 | # | 1 | |a London |b Facet |c 2003 |
| 264 | # | 4 | |c ©2003 |
| 300 | # | # | |a xiii, 114 pages |c 22 cm |
| 336 | # | # | |a text |2 rdacontent |
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| 338 | # | # | |a volume |2 rdacarrier |
| 490 | 1 | # | |a Successful LIS professional |
| 500 | # | # | |a Previous ed.: published by: Library Association Publishing, 2000 |
| 520 | # | # | |a A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. |
| 526 | 0 | # | |a IML455 |b IM224 |5 IM |
| 526 | 0 | # | |a Reference and Information Services |b Bachelor of Science Library and Information Management |5 Faculty of information management |
| 650 | # | 0 | |a Information services |x Quality control |
| 650 | # | 0 | |a Reference services (Libraries) |x Quality control |
| 856 | 4 | 0 | |z Click Here to View Status and Holdings. |u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=301487 |
| 964 | # | # | |c BOK |d 01 |
Success at the enquiry desk successful enquiry answering - every time