Success at the enquiry desk successful enquiry answering - every time
A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
London
Facet
2003
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| Edition: | Fourth edition |
| Series: | Successful LIS professional
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Success at the enquiry desk successful enquiry answering - every time