Success at the enquiry desk successful enquiry answering - every time

A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.

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Bibliographic Details
Main Author: Owen, Tim Buckley 1948- (Author)
Format: Book
Language:English
Published: London Facet 2003
Edition:Fourth edition
Series:Successful LIS professional
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Summary:A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer.
Item Description:Previous ed.: published by: Library Association Publishing, 2000
Physical Description:xiii, 114 pages 22 cm
ISBN:1856044777