Integrating service level agreements optimizing your OSS for SLA delivery

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Bibliographic Details
Main Author:	Lee, John J. 1961-
Other Authors:	Ben-Natan, Ron
Format:	Book
Published:	Indianapolis, Ind. Wiley 2002
Subjects:	Service-level agreements Telecommunication > Quality control Information technology Telecommunication > Customer service Internet service providers
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 0471210129 (pbk. : alk. paper)
090	0	0	\|a TK5102.84 \|b .L44 2002
100	1	#	\|a Lee, John J. \|c 1961-
245	1	1	\|a Integrating service level agreements \|b optimizing your OSS for SLA delivery \|c John J. Lee, Ron Ben-Natan
260	#	#	\|a Indianapolis, Ind. \|b Wiley \|c 2002
300	#	#	\|a xvii, 446 p. \|b ill., maps \|c 24 cm
504	#	#	\|a Includes bibliographical references (p. 433-435) and index
650	#	0	\|a Service-level agreements
650	#	0	\|a Telecommunication \|x Quality control
650	#	0	\|a Information technology
650	#	0	\|a Telecommunication \|x Customer service
650	#	0	\|a Internet service providers
700	1	#	\|a Ben-Natan, Ron
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=297530
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