Integrating service level agreements optimizing your OSS for SLA delivery

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Bibliographic Details
Main Author:	Lee, John J. 1961-
Other Authors:	Ben-Natan, Ron
Format:	Book
Published:	Indianapolis, Ind. Wiley 2002
Subjects:	Service-level agreements Telecommunication > Quality control Information technology Telecommunication > Customer service Internet service providers
Online Access:	Click Here to View Status and Holdings.
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