Integrating service level agreements optimizing your OSS for SLA delivery

Integrating service level agreements optimizing your OSS for SLA delivery

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Bibliographic Details
Main Author: Lee, John J. 1961-
Other Authors: Ben-Natan, Ron
Format: Book
Published: Indianapolis, Ind. Wiley 2002
Subjects:
Service-level agreements
Telecommunication > Quality control
Information technology
Telecommunication > Customer service
Internet service providers
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 446 p. ill., maps 24 cm
Bibliography:Includes bibliographical references (p. 433-435) and index
ISBN:0471210129 (pbk. : alk. paper)

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