Lean Six Sigma For Service how to use Lean Speed and Six Sigma Quality to improve services and transactions
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement thes...
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| Format: | Book |
| Language: | English |
| Published: |
New York London
McGraw-Hill
2003
©2003 |
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| Online Access: | Click Here to View Status and Holdings. |
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Lean Six Sigma in service applications and case studies