Customer culture how FedEx and other great companies put the customer first every day

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Bibliographic Details
Main Author: Basch, Michael D.
Format: Book
Published: Upper Saddle River, NJ Prentice-Hall 2002
Series:Financial Times Prentice Hall
Subjects:
Online Access:Click Here to View Status and Holdings.
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Description
Item Description:Includes index
Physical Description:xxv, 274 p. ill. 24 cm
ISBN:9780130353313
0130353310