Customer culture how FedEx and other great companies put the customer first every day

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Bibliographic Details
Main Author:	Basch, Michael D.
Format:	Book
Published:	Upper Saddle River, NJ Prentice-Hall 2002
Series:	Financial Times Prentice Hall
Subjects:	Quality of work life Corporate culture Organizational effectiveness
Online Access:	Click Here to View Status and Holdings.
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