Building a Successful Customer-service Culture a guide for library and information managers
As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer service has become common in the library and information sector, as have many of the techniqu...
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| Other Authors: | , |
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| Format: | Book |
| Language: | English |
| Published: |
London
Facet Publishing
2002
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| Subjects: | |
| Online Access: | Click Here to View Status and Holdings. |
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Customer care a training manual for library staff 
Assessing Service Quality Satisfying the expectations of library customers 
Guidelines for reference and information services in public libraries