Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business

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Bibliographic Details
Main Author:	Shuman, Jeffrey 1945-
Other Authors:	Twombly, Janice, Rottenberg, David 1946-
Format:	Book
Published:	Chiago Dearborn Trade 2002
Subjects:	Customer relations
Online Access:	Click Here to View Status and Holdings.
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020	#	#	\|a 079315412X
090	0	0	\|a HF5414.5 \|b .S554 2002
100	1	#	\|a Shuman, Jeffrey \|c 1945-
245	1	0	\|a Everyone is a customer \|b a proven method for measuring the value of every relationship in the era of collaborative business \|c Jeffrey Shuman and Janice Twombly, with David Rottenberg
260	#	#	\|a Chiago \|b Dearborn Trade \|c 2002
300	#	#	\|a xxiii, 210 p. \|b ill. \|c 24 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Customer relations
700	1	#	\|a Twombly, Janice
700	#	#	\|a Rottenberg, David \|c 1946-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=284410
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam
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