Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business

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Bibliographic Details
Main Author:	Shuman, Jeffrey 1945-
Other Authors:	Twombly, Janice, Rottenberg, David 1946-
Format:	Book
Published:	Chiago Dearborn Trade 2002
Subjects:	Customer relations
Online Access:	Click Here to View Status and Holdings.
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