Handbook of customer satisfaction and loyalty measurement

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Bibliographic Details
Main Author:	Hill, Nigel 1952-
Other Authors:	Alexander, Jim
Format:	Book
Published:	Aldershot Gower 2000
Edition:	2nd ed
Subjects:	Marketing research > Handbooks, manuals, etc. Consumer satisfaction > Handbooks, manuals, etc. > Evaluation
Online Access:	Click Here to View Status and Holdings.
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001	wils-280438
020	#	#	\|a 0566081946
090	0	0	\|a HF5415.335 \|b .H55 2000
100	1	#	\|a Hill, Nigel \|c 1952-
245	1	0	\|a Handbook of customer satisfaction and loyalty measurement \|c Nigel Hill, Jim Alexander
250	#	#	\|a 2nd ed
260	#	#	\|a Aldershot \|b Gower \|c 2000
300	#	#	\|a xiv, 290 p. \|b ill. \|c 26 cm
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Marketing research \|v Handbooks, manuals, etc.
650	#	0	\|a Consumer satisfaction \|v Handbooks, manuals, etc. \|x Evaluation
700	1	#	\|a Alexander, Jim
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=280438
964	#	#	\|c BOK \|d 01
040	#	#	\|a Shah Alam