Handbook of customer satisfaction and loyalty measurement

Handbook of customer satisfaction and loyalty measurement

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Bibliographic Details
Main Author: Hill, Nigel 1952-
Other Authors: Alexander, Jim
Format: Book
Published: Aldershot Gower 2000
Edition:2nd ed
Subjects:
Marketing research > Handbooks, manuals, etc.
Consumer satisfaction > Handbooks, manuals, etc. > Evaluation
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xiv, 290 p. ill. 26 cm
Bibliography:Includes bibliographical references and index
ISBN:0566081946

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