Managing services using technology to create value

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Bibliographic Details
Main Author:	Davis, Mark M. 1944-
Other Authors:	Heineke, Janelle
Format:	Book
Published:	Boston McGraw-Hill/Irwin 2003
Series:	The McGraw-Hill/Irwin series, Operations and decision sciences
Subjects:	Value analysis (Cost control) Service industries > Technological innovations > Management Customer relations > Management > Management
Online Access:	Click Here to View Status and Holdings.
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MARC


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100	1	#	\|a Davis, Mark M. \|c 1944-
245	1	0	\|a Managing services \|b using technology to create value \|c Mark M. Davis, Janelle Heineke
260	#	#	\|a Boston \|b McGraw-Hill/Irwin \|c 2003
300	#	#	\|a xvii, 443 p. \|b ill. \|c 26 cm. \|e 1 compact disk
490	1	#	\|a The McGraw-Hill/Irwin series, Operations and decision sciences
504	#	#	\|a Includes bibliographical references and index
650	#	0	\|a Value analysis (Cost control)
650	#	0	\|a Service industries \|x Technological innovations \|x Management
650	#	0	\|a Customer relations \|x Management \|x Management
700	1	#	\|a Heineke, Janelle
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=276775
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