Managing services using technology to create value

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Bibliographic Details
Main Author:	Davis, Mark M. 1944-
Other Authors:	Heineke, Janelle
Format:	Book
Published:	Boston McGraw-Hill/Irwin 2003
Series:	The McGraw-Hill/Irwin series, Operations and decision sciences
Subjects:	Value analysis (Cost control) Service industries > Technological innovations > Management Customer relations > Management > Management
Online Access:	Click Here to View Status and Holdings.
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