Managing services using technology to create value

Managing services using technology to create value

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Bibliographic Details
Main Author: Davis, Mark M. 1944-
Other Authors: Heineke, Janelle
Format: Unknown
Published: Boston McGraw-Hill/Irwin 2003
Series:The McGraw-Hill/Irwin series, Operations and decision sciences
Subjects:
Value analysis (Cost control)
Service industries > Technological innovations > Management
Customer relations > Management > Management
Online Access:Click Here to View Status and Holdings.
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Description
Physical Description:xvii, 443 p. ill. 26 cm. 1 compact disk
Bibliography:Includes bibliographical references and index
ISBN:0072464267

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