Monitoring, measuring, and managing customer service

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Bibliographic Details
Main Author:	Goodman, Gary S
Format:	Book
Published:	San Francisco Jossey-Bass 2000
Subjects:	Customer services > Quality control > Handbooks, manuals, etc Customer services > Evaluation > Handbooks, manuals, etc Customer services > Management > Handbooks, manuals, etc
Online Access:	Click Here to View Status and Holdings.
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100	1	#	\|a Goodman, Gary S
245	1	1	\|a Monitoring, measuring, and managing customer service \|c Gary S. Goodman
260	#	#	\|a San Francisco \|b Jossey-Bass \|c 2000
300	#	#	\|a xiii, 166 p. \|b ill. \|c 24 cm
500	#	#	\|a Includes index
650	#	0	\|a Customer services \|x Quality control \|x Handbooks, manuals, etc
650	#	0	\|a Customer services \|x Evaluation \|x Handbooks, manuals, etc
650	#	0	\|a Customer services \|x Management \|x Handbooks, manuals, etc
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=211711
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