Monitoring, measuring, and managing customer service

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Bibliographic Details
Main Author:	Goodman, Gary S
Format:	Book
Published:	San Francisco Jossey-Bass 2000
Subjects:	Customer services > Quality control > Handbooks, manuals, etc Customer services > Evaluation > Handbooks, manuals, etc Customer services > Management > Handbooks, manuals, etc
Online Access:	Click Here to View Status and Holdings.
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