Call center benchmarking how good is "good enough"

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Bibliographic Details
Main Author:	Anton, Jon
Other Authors:	Gustin, David 1962-
Format:	Book
Published:	West Lafayette, Indiana Purdue University Press 2000
Subjects:	Call centers > Management > United States Benchmarking (Management) > United States
Online Access:	Click Here to View Status and Holdings.
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MARC


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020	#	#	\|a 155753215X
090	0	0	\|a HG1616.C29 \|b A57 2000
100	1	#	\|a Anton, Jon
245	1	1	\|a Call center benchmarking \|b how good is "good enough" \|c Jon Anton & David Gustin \|f assisted by Stijn Spit
260	#	#	\|a West Lafayette, Indiana \|b Purdue University Press \|c 2000
300	#	#	\|a viii, 84 p. \|b ill. \|c 23 cm
504	#	#	\|a Includes biblographical references and index
650	#	0	\|a Call centers \|x Management \|z United States
650	#	0	\|a Benchmarking (Management) \|z United States
700	1	#	\|a Gustin, David \|c 1962-
856	4	0	\|z Click Here to View Status and Holdings. \|u https://opac.uitm.edu.my/opac/detailsPage/detailsHome.jsp?tid=204439
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